⚠️ NOTICE: We have filed for bankruptcy and are ceasing operations. Client assets are secure but require immediate action.

The Process

How custody
actually works

From opening your account to withdrawing your assets, here is exactly what happens at each stage — no vague promises, just the actual process.

Step 1

Account opening & identity verification

You apply online and submit your identity documents. Our compliance team reviews your application, runs KYC and AML checks, and verifies your source of funds. This typically takes 2 business days. Once approved, your account is activated and you can begin depositing assets.

Government-issued photo ID
Proof of address (within 3 months)
Source of funds declaration
Sanctions and PEP screening
Compliance team review
Step 2

Asset deposit & intake

You bring your assets to an approved intake facility, or arrange a secure collection. Each item is inspected, weighed, photographed, and assigned a unique custody reference number. You receive a custody certificate for every item accepted.

What you receive

A custody certificate with item description, weight, condition, and reference number — your proof of deposit.

Step 3

Secure storage & management

Your assets are stored in approved vault facilities with 24/7 monitoring. You can view your portfolio, custody certificates, and transaction history at any time through your secure account portal.

Real-time portfolio visibility
Step 4

Withdrawal request

When you want to withdraw assets, you submit a request through your portal. You can specify a recipient, delivery address, or collection point. The request enters our approval workflow.

Step 5

Dual authorization

All high-value withdrawals require approval from two separate officers — our maker-checker control. Neither officer can approve their own request.

✓ Officer 1✓ Officer 2
Step 6

Delivery & confirmation

Once approved, your assets are prepared for release. You track the delivery in real time through your portal. Recipient verification is required before handover, and proof-of-delivery is recorded.

Secure vault facility infrastructure used for physical asset storage and custody

The audit trail behind every step

Every action in the system — from intake to delivery — is recorded in an immutable audit log. Officer IDs, timestamps, device fingerprints, and action details are captured and cannot be altered.

This means that if a question ever arises about an asset's history, we can produce a complete, verifiable record of every person who touched it and every decision that was made.

Open a secure account