The Process

How custody
actually works

From opening your account to withdrawing your assets, here is exactly what happens at each stage — no vague promises, just the actual process.

Step 1

Account opening & identity verification

You apply online and submit your identity documents. Our compliance team reviews your application, runs KYC and AML checks, and verifies your source of funds. This typically takes 2 business days. Once approved, your account is activated and you can begin depositing assets.

Government-issued photo ID
Proof of address (within 3 months)
Source of funds declaration
Sanctions and PEP screening
Compliance team review
Step 2

Asset deposit & intake

You bring your assets to an approved intake facility, or arrange a secure collection. Each item is inspected, weighed, photographed, and assigned a unique custody reference number. You receive a custody certificate for every item accepted.

What you receive

A custody certificate with item description, weight, condition, and reference number — your proof of deposit.

Step 3

Secure storage & management

Your assets are stored in approved vault facilities with 24/7 monitoring. You can view your portfolio, custody certificates, and transaction history at any time through your secure account portal.

Real-time portfolio visibility
Step 4

Withdrawal request

When you want to withdraw assets, you submit a request through your portal. You can specify a recipient, delivery address, or collection point. The request enters our approval workflow.

Step 5

Dual authorization

All high-value withdrawals require approval from two separate officers — our maker-checker control. Neither officer can approve their own request.

✓ Officer 1✓ Officer 2
Step 6

Delivery & confirmation

Once approved, your assets are prepared for release. You track the delivery in real time through your portal. Recipient verification is required before handover, and proof-of-delivery is recorded.

Secure vault facility infrastructure used for physical asset storage and custody

The audit trail behind every step

Every action in the system — from intake to delivery — is recorded in an immutable audit log. Officer IDs, timestamps, device fingerprints, and action details are captured and cannot be altered.

This means that if a question ever arises about an asset's history, we can produce a complete, verifiable record of every person who touched it and every decision that was made.

Open a secure account